Find the right support path
Answers to common questions about courses, enrollment, payments, financial support, attendance, and student support.
Courses and enrollment
Am I enrolled immediately after I submit the form?
No. Your request is saved first. The AL-ISRA team reviews the enrollment, confirms the class arrangements, and then shares the next steps.
What language is used in the course?
The course is taught primarily in Urdu, with support for English-speaking students and families where needed.
Can students ask difficult or sincere questions?
Yes. The course is designed for respectful discussion, critical reflection, and sincere questions within an academically serious Islamic learning environment.
Payments and receipts
How will payment instructions be shared?
Payment instructions will be shared by email after enrollment review and once the course start arrangements are confirmed.
Why are payment details not shown publicly yet?
AL-ISRA is still completing registration and banking arrangements. This keeps payment communication accurate and avoids sharing details that may change.
Financial support
Can I apply for financial support?
Yes. Students with genuine need may apply after beginning course enrollment. Sign in to your student dashboard, open Financial Support, and submit a request for the relevant course. Support is limited and reviewed individually by the AL-ISRA team. See the Financial Support page for policy details.
Accounts and contact
What should I do if I cannot sign in?
Check that your email is verified, use the password reset option if needed, or contact the AL-ISRA team for support.
How can I contact AL-ISRA?
Use the contact page or email contact@al-isra.com.
Policy pages
For attendance, assessments, certificates, privacy, and community expectations, see the relevant policy pages below.