AL-ISRA Policy
Payments and Refunds Policy
How course fees, invoices, payment proof, financial support, discounts, and refund requests are handled.
Last updated 2026-05-31
What this page covers
- How course fees are shown and communicated
- The enrollment, invoice, and payment verification process
- Financial support and discounts, where applicable
- How refund requests are reviewed case by case
- How payment records are kept for student support
Course Fees
Course fees are shown on the relevant course or offering page where available. Fees may differ by region, currency, financial support, or special discount.
Payment Process
- Students enroll through the website.
- The AL-ISRA team reviews the enrollment and shares payment instructions or an invoice where needed.
- Students submit payment proof or transaction reference through the available channel.
- The AL-ISRA team verifies payment before marking it as accepted in the system.
Financial Support and Discounts
Financial support and discounts are subject to availability, verification, and AL-ISRA team review. Submitting a financial support request does not guarantee support.
Refund Requests
Refund requests are reviewed case by case. The decision may depend on course start date, attendance, access already provided, payment method costs, and the stated cancellation terms for that course.
Payment Records
AL-ISRA keeps payment records for operational tracking, student support, and basic accounting. Students should keep their own receipt or transaction record as well.
This page explains how AL-ISRA handles the topic above in practice. It is not legal advice. For questions about a specific situation, please contact the AL-ISRA team.
Related pages
Continue to courses, support, or related policy information.